Our fair, no-nonsense, refund policy
- please read and understand as there will be no exception.
1. Recovery guarantee: what you
see in the demo is what you'll get.
Until January 15, 2002,
we were the only data-recovery software vendor to offer refunds.
We believed it was fair to refundcustomers if the program doesn't
work and we still do. However, we were surprised
to see that there were people who would be dishonest enough to
take advantage of this. Therefore we have
now made our refund policy a bit stricter. Customers should have
tried the free
demo. It's free and its behaviour is identical to the
full version. If the demo doesn't work for you, the full
version will not work either. In other words,
this is what you see is what you get, if the demo version
shows your picture's thumbnails, the full version will recover
them. If it does not show thumbnails, the full version will
not recover. Color
may be slightly off, especially if you are shooting in raw
mode. In that case, pictures are recoverable with correct colors.
If the demo works for you
and the full version doesn't, then and only then we will issue a
refund provided you can send us a either a backup image of the
card that created the problem or a picture that was incorrectly
previewed by photorescue and
that we see that the demo and the full version don't behave identically
on these cards. Images of cards can be created by both the full
and the demo version. Information on how to deliver them to us
is available upon simple request.
by minimizing fraud, we can keep the program's cost low, to the benefit of the 99.5% of users who don't cheat.
by examining potentially troublesome card images, we make the program better.
Some of our most hilarious refund requests (true stories,
read only if you have some sense of humour)
"Your program performed as claimed and recovered all
the erased pictures. However, my wife doesn't like them and, as such,
they have no value to me. May I have a refund?"
"The demo did show my pictures and I did indeed
download the full version, but before I could
actually use it, Katie, our dog, had eaten the memory card..."
"Your product put horrible pornography on my husband's
memory chip, we want a refund!".
2. Failed deliveries
Bounces, for example because of a typo in the e-mail
address, will be automatically refunded after a few days if we can't
contact you. You are however responsible of your own spam filters.
We can resend the files/code as many time as you want, but we have
absolutely zero control on your filters.
3. Double Orders
One of them will of course be refunded as soon as we